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Moneyball People, Product, and Process

Updated: Feb 27, 2021

“Michael Lewis's bestseller, Moneyball: The Art of Winning an Unfair Game” is the story of the 2002 Oakland Athletics and their general manager, Billy Beane. Beane assembles a winning team on a shoestring budget, by using an analytical and scientific approach to evaluate each player's contributions. They excelled in understanding the 3 P's: 1. Picking the right people/players, 2. Redefining their process, which was dismissed by baseball traditionalists. This enables Beane to deliver a winning team, 3.( The product) by getting maximum efficiency from his team, earning wins at a fraction of the price paid by the rest of the league.”


Here is how the 3 P's affect company success

Without good people in the right roles, your small/mid-sized business will struggle to serve customers, dampening potential revenue. If you do not put effective processes in place for customer engagement, operations, development, quality, finance, and development, then costs will go up, and the business will fail to thrive.


  • Recruit, hire, and retain the best people from diverse backgrounds who fit into your organization

  • Put them into the right roles

  • Offer your people opportunities to learn new skills and advance their careers

  • Create a positive work environment that encourages people to do their best

  • Insist on accountability and monitor individual and team performance

  • Provide clear transparent feedback and build an accountability culture


Business is a race. Your teams must work in the most efficient and productive manner. That means gauging your operational processes carefully to understand every step from receiving an order to delivering the finished product or service.

  • Know your costs for labor and materials

  • Track product waste and employee downtime to identify bottlenecks

  • Talk with your sales team about improving the customer relationship management (CRM) process

  • Pay attention to your daily cash flow, and do not let any dollars disappear

  • Encourage your front-line employees to offer suggestions for improving your processes, as they are closest to the inefficiencies that you may not see


Whether you serve consumers (B2C) or businesses (B2B), your business needs to offer the right products for your customers. Your product line should be practical, purposeful, and profitable. However, some businesses develop their products and services in a casual or haphazard manner without listening to customer feedback. Having a strong product line opens the door to other new business opportunities.

  • Sell to new markets, through sales representatives or e-commerce

  • Consider licensing opportunities that could generate income from fees

  • Conduct surveys and hold focus groups to identify customer trends

  • Innovate product development

  • Monitor customer rating and review sites to see how your products are received

  • Look for ways to offer "new and improved" products to your current customers

  • Create cross-selling and up-selling opportunities by expanding your product line

Onpoint now offers all three of the P's. We not only coach and develop your people, we have added the capability to help you build better product strategies and smarter processes. Onpoint provides hands-on consulting and coaching to the companies' founders, investors, and employees. Contact us to examine your 3 P's.


> Contact Susan Shapiro at if you want help with strategies to improve your leadership.

> Contact Jon at if you are looking for growth through consulting


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