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What glassblowing has to do with coaching our people
Susan Shapiro
  • May 19, 2021
  • 3 min

What glassblowing has to do with coaching our people

How to practice the full artistry of coaching your people
Better Communication: Connecting to Build Rapport While Still Being Authentic
Susan Shapiro
  • Jul 28, 2020
  • 3 min

Better Communication: Connecting to Build Rapport While Still Being Authentic

Clients often ask me how they can be authentic and true to themselves as a leader while still improving their communication. People...
Ways to get better at focus
Susan Shapiro
  • Feb 12, 2020
  • 3 min

Ways to get better at focus

There is a strong chance you have learned how important it is to critically evaluate what you do at work, what to focus on, what to...
Transparency
Susan Shapiro
  • Feb 25, 2019
  • 3 min

Transparency

What does this mean to the leader? It does not mean bare your soul and take the filter off of everything you say. It means to help your...
MBWA
Susan Shapiro
  • Feb 18, 2019
  • 2 min

MBWA

Management by wandering around. Coined by Bill Hewlett and Dave Packard in the beginnings of HP, it meant walk around and talk with your...
Use your words
Susan Shapiro
  • Oct 2, 2018
  • 3 min

Use your words

After spending a very busy and loud weekend with a few toddlers, I was reminded of the importance of the “Use your words” phrase that...
Problem Talk is Quicksand
Susan Shapiro
  • Mar 20, 2018
  • 2 min

Problem Talk is Quicksand

I am drawn to stories of survival; and the other day when I saw a video of how to survive falling through ice, it intrigued me to keep...
Ass/u/me
Susan Shapiro
  • Dec 19, 2017
  • 2 min

Ass/u/me

Call from a neighbor- I assumed the worst and it was good news. Learned about a client who thought her poor performing employee will...
10 reasons you don’t get along with your boss
Susan Shapiro
  • Dec 5, 2017
  • 4 min

10 reasons you don’t get along with your boss

First, the solution- Muster the courage to ask, plan your conversation and seek feedback! Lack of alignment– Maybe you are not listening...
Inclusion and The Four Dimensions of Leadership
Susan Shapiro
  • Apr 25, 2017
  • 2 min

Inclusion and The Four Dimensions of Leadership

Ever feel excluded from a key meeting or social gathering? Feels pretty bad doesn’t it? It may bring back memories of what it felt like...
3 Leadership Lessons Learned From Sea Turtles
Susan Shapiro
  • Mar 23, 2017
  • 3 min

3 Leadership Lessons Learned From Sea Turtles

From the moment they’re hatched, sea turtles are hurled into the world to fend for themselves until they’re ready to fulfill their...
Master the Feedback Balancing Act
Susan Shapiro
  • Jan 24, 2017
  • 3 min

Master the Feedback Balancing Act

Great leaders take an active role in helping their employees grow. A major part of that process? They’ve learned to master the feedback...
An Up-Close Look at Remote Management
Susan Shapiro
  • Dec 6, 2016
  • 3 min

An Up-Close Look at Remote Management

You land a new role. Exciting? Yes! But then you realize you’ll be managing people all over the country—or even the world. Time for...
Is Jargon Hijacking Your Communications?
Susan Shapiro
  • Nov 29, 2016
  • 3 min

Is Jargon Hijacking Your Communications?

“I don’t understand.” Not the words you want to hear from your clients or your teams. And certainly not the words you want to be thinking...
Is Your Career Suffering From Tunnel Vision?
Susan Shapiro
  • Oct 25, 2016
  • 3 min

Is Your Career Suffering From Tunnel Vision?

If you’ve worked hard to differentiate yourself by specializing in a certain area, you may run the risk of over-relying on your...
Moving Beyond the Fear of Asking for Help
Susan Shapiro
  • Oct 4, 2016
  • 3 min

Moving Beyond the Fear of Asking for Help

In my last post, I talked about the Fear of Asking for Help (#FOAFH) and how that can damage our careers. Now I want to give you some...
It’s Real: The Fear of Asking for Help
Susan Shapiro
  • Sep 27, 2016
  • 4 min

It’s Real: The Fear of Asking for Help

Your manager finally trusts you to lead the big project. That joyful feeling of confirmation is soon interrupted by the queasy reality...
The Power of Being Precise
Susan Shapiro
  • Jun 21, 2016
  • 3 min

The Power of Being Precise

Sometimes accuracy is a requirement, not an option. I was reminded about the importance of precision in business after reading a recent...
Negotiation Deal-Breakers: When to Walk Away
Susan Shapiro
  • Jun 7, 2016
  • 3 min

Negotiation Deal-Breakers: When to Walk Away

If you regularly negotiate to land new clients and projects—or to convince your boss you deserve a promotion—you probably have some solid...
When Rage Derails a Career: Coping with Anger
Susan Shapiro
  • May 31, 2016
  • 3 min

When Rage Derails a Career: Coping with Anger

We all experience moments of anger; we’re human. But some people have a hair-trigger temper that takes them from “calm” to “rage” in the...
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